Fulfillment Policy

Service Delivery Overview

Boutique Travel Advisors provides luxury travel planning and advisory services. Our fulfillment process begins upon receipt of your inquiry or booking request and continues through the completion of your travel experience.

All services are delivered by our team of experienced luxury travel advisors who are dedicated to creating exceptional, personalized travel experiences for each client.

Booking Confirmation

Upon receipt of your travel inquiry, a BTA advisor will contact you within one business day to discuss your travel vision and begin the planning process. Formal booking confirmation is provided once all components of your itinerary have been secured and payment has been received.

You will receive a comprehensive booking confirmation document that includes:

• ✦Complete itinerary details including dates, destinations, and accommodations
• ✦Confirmation numbers for all bookings
• ✦Contact information for all suppliers and properties
• ✦Emergency contact information for your BTA advisor
• ✦Pre-departure checklist and travel documentation requirements

Payment and Deposit Requirements

A deposit is required to secure your travel arrangements. Deposit amounts vary by supplier and destination and will be clearly communicated at the time of booking. The remaining balance is typically due 60 to 90 days prior to departure, depending on supplier requirements.

• ✦Initial deposit: Required to confirm bookings (amount varies by supplier)
• ✦Final payment: Due 60 to 90 days prior to departure
• ✦Late bookings (within 60 days): Full payment required at time of booking
• ✦Custom itineraries: Payment schedule provided upon proposal acceptance

All payments are processed securely. We accept major credit cards and wire transfers. Service fees are non-refundable once the planning process has commenced.

Cancellation and Refund Policy

Cancellation policies vary by supplier, destination, and travel type. BTA will clearly communicate all applicable cancellation terms at the time of booking. In general, the following guidelines apply:

• ✦Cancellations made more than 90 days prior to departure: Deposit may be forfeited; supplier policies apply
• ✦Cancellations made 60 to 90 days prior to departure: 50% of total trip cost may be forfeited
• ✦Cancellations made 30 to 60 days prior to departure: 75% of total trip cost may be forfeited
• ✦Cancellations made within 30 days of departure: 100% of total trip cost may be forfeited

BTA strongly recommends the purchase of comprehensive travel insurance to protect your investment. We can assist you in selecting an appropriate policy.

Travel Insurance

Boutique Travel Advisors strongly recommends that all clients purchase comprehensive travel insurance, including trip cancellation, trip interruption, medical evacuation, and baggage protection coverage.

While BTA can provide information about travel insurance options, the purchase of travel insurance is the sole responsibility of the client. BTA is not responsible for losses that could have been covered by travel insurance.

Supplier and Partner Obligations

BTA works exclusively with vetted, reputable suppliers and partners to deliver your travel experience. While we exercise due diligence in selecting our partners, BTA acts as an agent on your behalf and is not responsible for the acts or omissions of third-party suppliers.

In the event of a supplier failure or service disruption, BTA will make every reasonable effort to assist you in securing alternative arrangements. However, BTA cannot be held liable for losses arising from supplier insolvency, force majeure events, or circumstances beyond our control.

Service Fees

BTA charges professional service fees for our planning and advisory services. These fees reflect the expertise, time, and resources invested in creating your bespoke travel experience. Service fees are disclosed at the commencement of the planning process and are non-refundable once work has begun.

• ✦Initial consultation: Complimentary for qualified inquiries
• ✦Trip planning fee: Disclosed upon proposal acceptance
• ✦Itinerary revision fees: May apply for significant changes after initial proposal
• ✦Concierge services: Quoted separately based on scope

BTA also receives compensation from preferred suppliers and partners. This compensation does not influence our recommendations, which are always made in the best interest of our clients.

Modifications and Changes

We understand that travel plans sometimes need to change. BTA will make every effort to accommodate modifications to your itinerary, subject to supplier availability and applicable change fees.

Modification requests should be submitted in writing to your BTA advisor. Changes made within 60 days of departure may incur additional fees and are subject to supplier availability.

Documentation and Visa Requirements

Clients are solely responsible for ensuring they hold valid travel documents, including passports, visas, and any required health documentation. BTA will provide general guidance on documentation requirements, but it is the client's responsibility to verify and obtain all necessary documents.

• ✦Passport validity: Most destinations require 6 months validity beyond travel dates
• ✦Visa requirements: Vary by nationality and destination; client's responsibility to obtain
• ✦Health documentation: Vaccination certificates and health declarations as required
• ✦Travel insurance documentation: Carry proof of coverage at all times

Contact and Support

Your BTA advisor is your primary point of contact throughout the planning process and during your travels. For urgent matters during travel, emergency contact information will be provided in your booking confirmation.